Briefly/Help/Troubleshooting

Refunds

Updated 2025-06-01

Refund policy

We offer refunds within 7 days of payment if you are not satisfied for any reason. No questions asked.

For requests after 7 days, we consider them case by case — if something was broken on our end, we will make it right.

How to request a refund

Contact support with the subject Refund request. Include:

  • The email address on your account.
  • The date of the charge.
  • A brief note on why you are requesting a refund.

We typically process refunds within 1–2 business days. The money appears back on your card within 5–10 business days depending on your bank.

Partial refunds

If you cancelled mid-cycle and want a prorated refund for unused days, mention this in your support request and we will review it.

Trial charges

If you were charged unexpectedly during a trial, contact us immediately and we will refund in full.