Refunds

Refund policy

We do not offer refunds except where required by UK consumer law, including the statutory cooling-off period where it applies. The full wording is in our Terms of Service.

If something has gone wrong with Briefly, contact support and tell us what happened.

Subscriptions bought on the web

Web subscriptions are billed by Stripe. To ask about a charge, contact support with the email address on your account and the date of the charge.

When you cancel, your access continues until the end of the period you have paid for. Cancelling does not refund the current period.

Subscriptions bought in the iOS app

App Store purchases are billed by Apple, so we cannot refund them ourselves. To request a refund for an App Store purchase, use Apple's Report a Problem page.

Trials

The 14-day trial needs no card, so it cannot lead to a charge on its own.