Briefly

Support

Help with Briefly on the web and in the iOS app.

Subscriptions and billing

  • Subscribed in the iOS app: manage or cancel in iPhone Settings → [your name] → Subscriptions. App Store subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
  • Restore purchases: in the iOS app, open the plans screen and tap Restore, for example on a new device.
  • Subscribed on the web: go to Settings → Billing → Open billing portal to update your payment method, download invoices or cancel. Your plan also applies when you sign in to the iOS app with the same account, so you are not charged twice.
  • Prices are shown before you subscribe, on the web and in the app, and may vary by region.

Export or delete your data

  • Where: on the web, Settings → Privacy & Data; in the iOS app, Settings → Account & data.
  • Export gives you a copy of your account data as a JSON file. In the iOS app it covers your profile, brief settings, memory and active goals; on the web it covers your profile, recent briefs, memory and goals, and is emailed to you.
  • Deleting your account is permanent. Your Briefly data is removed straight away and connected services are cleaned up automatically, normally within a day. An active web subscription is cancelled. Deleting your account does not cancel an App Store subscription: cancel that in your Apple subscription settings.
  • The few records kept for set periods afterwards are listed in section 6 of our Privacy Policy.

Contact support

Or email us directly: hello@brieflynews.org